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FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times generally range from 1-7 business days, but due to the COVID-19 pandemic, delays may occur.
You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total From | To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI &AK Standard Shipping | HI &AK 2-Day Shipping | HI &AK Overnight Shipping |
| $0.00 | $87.49 | $5.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $87.50 | $174.99 | $9.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $175.00 | $262.49 | $14.99 | $16.99 | $23.99 | $58.73 | $22.49 | $25.49 | $35.99 |
| $262.50 | $349.99 | $18.99 | $21.99 | $34.99 | $69.10 | $24.69 | $28.59 | $45.49 |
| $350.00 | $524.99 | $21.99 | $37.99 | $57.99 | $119.94 | $28.59 | $49.39 | $75.39 |
| $525.00 | $699.99 | $35.99 | $74.99 | $99.99 | $133.28 | $46.79 | $97.49 | $129.99 |
| $700.00 | $1749.99 | $49.99 | $83.99 | $125.99 | $222.16 | $64.99 | $109.19 | $163.79 |
| $1750.00 | $3499.99 | $75.99 | 105.99 | $149.99 | $322.19 | $98.79 | $137.79 | $194.99 |
| $3500.00 | Plus | $99.99 | $149.99 | $199.99 | $444.34 | $129.99 | $194.99 | $259.99 |
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us [ADD LINK TO CONTACT PAGE] with the details of what will be in the order and the address it will be shipped to.
FOR CALENDARS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight. Calendars are shipped via USPS Priority Mail, and shipping costs average $8-$10 depending on the number of calendars ordered and shipment destination. Limited editions and other products are shipped via USPS or UPS, and shipping costs depend on package weight and shipment destination. If you have questions, or would like a shipping quote beforehand, please contact us.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns or exchanges; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints/other items arrive damaged, please keep all packaging and contact sarah@sarahmpix.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All sales are final. Orders typically go to print within minutes of checkout, and cannot be canceled after the print process has started.
WHO TO CONTACT?
You can reach out at any time by email at sarah@sarahmpix.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about my new work! Stay in the loop is by signing up for my newsletter!
Also, follow me on social media! I post new work daily on Instagram and Facebook!
Instagram: www.instagram.com/sarahmpix
Facebook: www.facebook.com/sarahmpix
